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Citrus Heights police dispatcher recognized for assistance during carjacking incident

Miranda Graham, Citrus Heights Police Department

Sentinel staff report–
Miranda Graham, a six-year veteran of the Citrus Heights Police Department, was recognized last week as “Dispatcher of the Year.”

Police announced Graham as the winner of the annual award in a Facebook post on Friday, recognizing her for assisting officers in responding to a carjacking incident earlier this year where she was credited with “quickly pulling up area traffic cameras and finding the footage of the suspect, where the weapon was discarded, and determining the direction of travel for the field units.”

The awards are typically announced during a banquet hosted by the Organization of Public Safety Telecommunicators, but to comply with social-distancing protocols the organization instead opted to post recognition of various police dispatchers on Facebook.

Graham first came to the Citrus Heights Police Department in 2014 after serving as a dispatcher for several years in Solano County. She has since completed a bachelor’s degree and is known for always going the extra mile.

“Miranda has the innate ability to bring calm to chaos and is known for her superb treatment of our citizens who call into dispatch,” police said. “She can often be found dissecting each call, to uncover every piece of information that might benefit the situational awareness and officer safety for her patrol partners working in the field.”

The award announcement came during National Public Safety Telecommunicators Week, which recognizes police dispatchers and others who work in the emergency communications field.

Behind the scenes: a look at what it takes to be a police dispatcher

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